Returns of Purchase made online.

If you are ever unhappy with a Comfynose purchase, simply send us your receipt and we will gladly exchange the item or process a refund in the form of your original payment, whichever you prefer.  We ask that you return within 30 days of purchase and that the item be unwashed and unworn with the original tag or attached.  Comfynose Co cannot process a return on a purchase order older than 30 days.

Returns via Return Shipment:

1. Complete the return slip on your packing slip by indicating the return reason and what is returned. Please communicate the problem by e-mail.
2.  Enclose the unwashed, unworn merchandise with tags attached in the package that was originally sent to you.  Include the return slip.
3. Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package for the purchase price of the merchandise before sending it back to us.
4. Your return will be credited to the credit card used to make the purchase.
5. Postage and insurance costs, as well as your original shipping and handlingcharges are not refundable.
6. You will receive an e-mail notifying you when we have received your return and credited your account.  Please note:  It may take up to two full billing cycles for your credit to appear on your credit card statement.  The refunds for discounted items will be prorated at that discounted price.

Exchanges via Return Shipment:

1. Please e-mail us and communicate the problem whether size, etc
2. Please note:  We may not be able to provide the color that you desire due to fleece and color availability in regarding the nosewarmer.
3. You can place a new order for the desired item at Comfynose.com
4. You will be charged for shipping and handling on your new order.

Shipping and Handling charges are nonrefundable

We reserve the right to refuse returns from customers whom we believe abuse our return policy by returning excessive amounts of online merchandise.  Comfynose does keep records electronically of customers’ purchases and returns in order to enable us to determine if a customer is abusing our return policy.